The Certified 4-Star Airline Rating recognizes those airlines that provide a good Product standard across different travel categories (ie. cabin travel classes), combined with delivering good standards of Staff Service for both the Cabin Service and their home-base Airport environments.
| Aircraft | Seat Pitch | Seat Width | Seat Angle | Seats | Configuration | Internet |
|---|---|---|---|---|---|---|
| Airbus 330-300 | 96 cm | 53 cm | 106 °  |
59 | 2-3-2 |  |
| Airbus 340-300 | 96 cm | 53 cm | 106 ° |
35 | 2-3-2 | |
| Airbus 340-600 | 96 cm | 53 cm | 106 ° |
38 | 2-3-2 | |
| Boeing 747-400 | 96 cm | 53 cm | 106 ° |
58 | 2-2 2-4-2 |
|
| Boeing 787-900 | 96 cm | 53 cm | 106 ° |
58 | 2-3-2 | |
Airport Lounges
(Business and First Class Only)
Experience our Clubhouses /There’s nowhere else like it
With amazing food, fantastic facilities and a chilled out atmosphere, our Clubhouses feel like a private members club – with service to match. Reserved for Upper Class passengers and Flying Club Gold members, they’re the perfect place to relax before your flight.
Whatever your mood, whether you want to chill out with a cocktail or find a quiet space to work on that important document, our Clubhouses have a space to suit.
Special Services
London Heathrow (LHR)
| Terminal Seating |  |
|---|---|
| Terminal Cleanliness |  |
| Queuing Times | |
At a glance
As always, it’s the little things that make the difference.
There’s more space to relax, because your leather seat is one of the biggest in its class. It’s up to 21in (over 53cm) wide, with a footrest, headrest and 38in (over 96cm) seat pitch.
Entertainment on Board
Our inflight entertainment system (Vera) is the perfect way to unwind, with over 300 hours of the latest and greatest award winning entertainment to choose from.
Food and Beverage
Choose from three delicious main meals, upgraded with china crockery, cutlery and linen. Then depending on the time of day, a hot breakfast or light meal to set you up for the next part of your journey.