The 3-Star Airline rating signifies a satisfactory standard of core Product for most travel categories (ie. cabin of travel), but it also reflects some inconsistency amongst either standards of front-line Staff Service or Product delivery for the Cabin Service and their home-base Airport environments.
|Aircraft||Seat Pitch||Seat Width||Seat Angle||Seats||Configuration||Internet|
|Boeing 747-400||201 cm||56 cm||180 °||12||1-1
|Boeing 767-300ER||201 cm||56 cm||180 °||6||1-1-1|
|Boeing 777-200||201 cm||56 cm||180 °||8||1-2-1|
At the airport
Welcome to United Club
A rest from the day’s travels awaits you at these renowned clubs and lounges in airports worldwide. In addition to the locations listed below, customers traveling in United Polaris℠ first class are invited to relax in United Global First Lounges. United Polaris first class and United Polaris business class customers also may access Arrivals Facilities at some airports. Please visit the Club and Lounge Access page to learn about access requirements and eligibility information.
Please note that bar service is subject to state laws and local ordinances, and the hours of bar service may not be the same as the hours of operation at each United Club location. Also, on select holidays, the hours of operation at some United Club locations may be different from those listed below.
- Conference Rom
- Family Room
- Premium Wine and Spirits Program
|Locations, amenities and eligibility of United Club and other United lounges:|
|Chicago, IL, US (ORD – O’Hare)||United Polaris lounge – Eligible customers are welcome||Terminal 1, C concourse, near Gate C18||· Daily 7:15 a.m. – 9:00 p.m.|
|Chicago, IL, US (ORD – O’Hare)||United Club||Terminal 1, Concourse B, near Gate B18||· Daily 4:30 a.m. – 10:00 p.m.
· Except Friday- 5:30 a.m. – 10:00 p.m.
|United Club||Terminal 1, Concourse B, near Gate B6||Daily 4:30 a.m. – 10:00 p.m.|
|United Club||Terminal 1, Concourse C, near Gate C16 – This location is temporarily CLOSED|
|United Club||Terminal 2, Concourse F, across from Gate F8||Daily 4:30 a.m. – 10:00 p.m.|
|Denver, CO, US (DEN)||United Club||West – Near Gate B32||· Daily 5:00 a.m. – 9:00 p.m.|
|United Club||East – Near Gate B44||· Daily 6:30 a.m. – 11:30 p.m.|
|Guam, GU, US (GUM)||United Club||Concourse level, between Gates 10 and 11||· Daily 3:00 a.m. – 7:30 p.m.|
|Houston, TX, US (IAH – Intercontinental)||United Club||Terminal E, between Gates E11 and E12||· Daily 5:00 a.m. – 11:30 p.m.|
|United Club||Terminal C, South Concourse, toward Gate C33||· Daily- 5:30 a.m. – 9:00 p.m.|
|Los Angeles, CA, US (LAX)||United Club||New Location – Terminal 7, adjacent to gate 71A||· Daily 4:30 a.m. – 12:45 a.m.|
|New York/Newark, NJ, US (EWR – Liberty)||United Club||Terminal C, upper level near gate 74||· Daily 5:00 a.m. – 10:30 p.m.|
|United Club||Terminal C, near Gate C120||· Daily- 4:30 a.m. – 10:30 p.m.|
|United Club||Terminal A, Concourse A2||· Daily 5:30 a.m. – 10:00 p.m.
|San Francisco, CA, US (SFO)||United Club||International terminal across from the G Terminal security checkpoint *Note: A portion of this location is under construction; seating availability may be limited.||· Daily 5:00 a.m. – 12:00 a.m.|
|United Club||Terminal 3, Concourse F, Rotunda||· Daily 5:00 a.m. – 11:30 p.m.|
|United Club||Terminal 3, Boarding Area E near Gate 70||· Daily 5:00 a.m. – 11:00 p.m.|
|San Francisco, CA, US (SFO)||United Global First Lounge – Eligible customers are welcome||International terminal, Concourse G, between gates 98 and 100||· Daily 8:00 a.m. – 10:30 p.m.|
|San Francisco, CA, US (SFO)||United Arrivals Lounge – Eligible customers are welcome||Terminal 3, baggage level||· Daily 6:30 a.m. – 12:30 p.m.|
|Washington, DC, US (IAD – Dulles)||United Global First Lounge – Eligible customers are welcome||Midfield Terminal, near gate C4||· Daily 6:30 a.m. – 10:00 p.m.|
|Washington, DC, US (IAD – Dulles)||United Club||United Club: Midfield Terminal, Concourse C, near Gate C7||· Daily 5:00 a.m. – 10:00 p.m.|
|United Club||United Club: Midfield Terminal, Concourse C, near Gate D8||· Daily 5:00 a.m. – 10:00 p.m|
|United Club||United Club: Midfield Terminal, Concourse C, near Gate C17||· Daily 5:00 a.m. – 10:00 p.m.|
Coast through the airport with Premier Access® benefits
When you choose United Business, you’ll enjoy a more relaxed travel experience from check-in to baggage claim. Premier Access premium travel services provide a smooth start to your journey, with designated Premier Access check-in counters and security lanes, as well as priority boarding.
Check your bags with no service fees
Check up to two standard-sized bags free of charge. With Premier Access priority baggage handling, your checked bags will receive special attention and be among the first to arrive at baggage claim when you reach your destination.
Newark Liberty Int Apt (EWR)
San Francisco Int Apt (SFO)
Chicago O Hare Int Apt (ORD)
Los Angeles Int Apt (LAX)
Houston George Bush Int Apt (IAH)
Denver Int Apt (DEN)
Washington Dulles Int Apt (IAD)
Guam Int Apt (GUM)
In the air
At a glance
Enhancing your premium cabin experience. All-new United Polaris Frist class, the airline’s most significant product transformation in more than a decade, featuring a reimagined, sleep-enhancing, departure-to-landing experience for intercontinental travelers.
Named after the North Star, United Polaris is the shining new star of business class travel that flyers can turn to for a tranquil and restful journey.
In setting out to create a transformative business class experience, United chose to outfit its widebody fleet with a custom-designed, exclusive-to-United seat, rather than select an option already in the marketplace. Designed in partnership with Acumen Design Associates and PriestmanGoode and manufactured by Zodiac Seats United Kingdom, each United Polaris seat will offer direct access to the aisle, 180-degree flat-bed recline and up to 6 foot 6 inches of bed space.
Crafted as individual, forward-facing, suite-like pods, each customer’s personal suite will feature a “Do Not Disturb” sign, mood lighting, one-touch lumbar support, several storage areas, multiple surfaces for simultaneous working and dining, a 16-inch high-definition entertainment screen and, for seats in the center of the cabin, electronic privacy dividers. Complementing the new seats, United and PriestmanGoode have also conceived an all-new look for the United Polaris cabins.
In addition to the sleep-enticing United Polaris personal suites, several other amenities were designed with our customers’ sleep in mind.
In a first-of-its-kind partnership, United has worked with leading luxury specialty store Saks Fifth Avenue for custom-designed bedding. All designed to provide the best sleep in the sky, the new bedding collection will feature plush duvets, lightweight day-blankets and a large and small pillow for each United Polaris customer. In addition, mattress cushions will be available upon request.
Slippers will be available on all flights, and customized United Polaris pajamas will be available by request on flights longer than 12 hours**. Flyers will also be able to request a gel-cooled pillow. New amenity kits will feature ergonomically designed eye shades, calming lavender pillow mist and additional products from Soho House & Co.’s Cowshed Spa.
Entertainment on Board
Entertainment and connectivity
United Private Screening entertainment includes our mainscreen, seatback on-demand and personal device entertainment services, with availability depending on the aircraft. You’ll have complimentary access to an extensive library of movies, TV shows – with full seasons of popular programs – and exclusive programming from exciting entertainment partners. Stay captivated with films, documentaries and shorts selected by the Tribeca Film Festival, or find your groove with Vevo’s curated music video playlists and music-related programming.
DIRECTV is complimentary for customers seated in United First. Stay entertained throughout your flight with more than 100 channels of live television and a selection of new movie releases.
Enjoy audio entertainment on aircraft equipped with inflight entertainment, with options including pop music stations, relaxation mixes, our “from the flight deck” feature and more. Complimentary headsets are available for use during your flight.
We know how important it is to stay connected when you travel. If you want to check email, catch up on social media or surf the web, United Wi-Fi℠ is available for purchase on most aircraft.
Food and Beverage
Upon boarding their flight, each United Polaris customer will be welcomed with a pre-departure beverage of his or her choice and gourmet chocolate. While in the air, customers will enjoy regionally influenced in-flight menus updated seasonally, developed in partnership with The Trotter Project and its critically recognized chefs, including Bill Kim of acclaimed Chicago restaurants Urbanbelly, bellyQ and Belly Shack.
United offer an upgraded wine experience, with the highest-quality options curated exclusively by United’s Master Sommelier. Inflight service will also include made-to-order signature ice cream sundaes, a dessert cart with a variety of petit dessert options, chocolate truffles and wine flights. On daytime flights longer than eight hours and on all flights longer than 12 hours, hot mid-flight snacks such as lobster macaroni and cheese will be available.
Now on board: illy coffee
Enjoy a cup of illy on flights worldwide.