The Certified 4-Star Airline Rating recognizes those airlines that provide a good Product standard across different travel categories (ie. cabin travel classes), combined with delivering good standards of Staff Service for both the Cabin Service and their home-base Airport environments.

Aircraft Seat Pitch Seat Width Seat Angle Seats Configuration Internet
Boeing 777-300ER 107 cm 48 cm 128 °  Sitzposition1 40 2-4-2
Boeing 787-8 107 cm 49 cm 128 °  Sitzposition1 35 2-3-2

Airport Lounges 

(Business and First Class Only)

Depending on the cabin class indicated (Business, First) on your boarding pass, you are welcome to use the departure airport lounge service. Since the lounges that you can use and the entry criteria may differ between airports, please check the criteria based in advance.

Members of JMB DIAMOND, JMB SAPPHIRE, JMB CRYSTAL, and JAL Global Club may use the departure airport lounge service. Since the lounges that you can use and the entry criteria may differ between airports, please check the criteria based in advance.

International Narita

JAL FIRST CLASS LOUNGE in the main building

SAKURA LOUNGE in the main building

JAL FIRST CLASS LOUNGE in Satellite building

SAKURA LOUNGE in Satellite building          

International Haneda



TIAT Shower Room (upon arrival)

International Nagoya


International Osaka


Domestic Narita

Sakura Lounge

Lounge Facilities & Amenities

Location Terminal 2, Main Building, 3rd floor

·        Click here for airport floor plans.

Hours Daily 7:30 a.m.-10:00 a.m. · 1:30 p.m. -last JAL departure
Facilities Seating for 100 customers with a smoking area.
Phone, fax(for sending only), copier, wireless LAN service, restrooms, 3 private showers
Services & Amenities Non-alcoholic drinks, alcoholic beverages, light snacks, newspapers, magazines

Domestic Haneda

Diamond Premier Lounge & Sakura Lounge

Use the lounge how you want to.

Three different areas to suit your various needs: Bar, Library, Private & Relax.

Optimal privacy

The “Private & Relax” area ensures privacy as if it was your own room.

Finish your work

The “Library” area offers a space for working on your computer, reading newspapers, or quietly spending time as you wish.

Panoramic views throughout

Almost all the areas face the windows on the third floor (departure floor on Floor 2), offering a panoramic view of departing and arriving aircraft and the new international terminal.

Showers for freshening up

Five shower booths are available on both the South and North sides of the lounge, so you can refresh your trip. (open to all guests admitted to the lounge)

Produced by Japanese specialists

  • Operational Coordination: TRANSIT GENERAL OFFICE
  • Basic plan & overall design: Hiroshi Nakamura & NAP
  • Construction: Azusa Sekkei Co., Ltd.
  • Library direction: Yoshitaka Haba of BACH
  • Kid’s Lounge direction: Kodomo BEAMS
  • Artwork curation: Shiraishi Contemporary Art
  • Toilets and showers: TOTO
  • Smoking room courtesy of: Japan Tobacco Inc.
  • Massage chairs courtesy of: Family INADA 

Special Services

JAL Okaeri LIMO Service (Only on selected Months available) 

Applicable customers

  • JAL Mileage Bank Japan menbers
  • Customers using the following fares and routes/flights both ways (return trip originating from Japan)
  • Customers who have purchased round-trip tickets originating from Japan.
  • Complete reservations and ticketing in Japan Region

Applicable fares ( First / Business Class)

  • Flex F (booking class/F)
  • Flex J (booking class/J)
  • Semi-Flex J (booking class/J)
  • Standard J (booking class/J)
  • * Service is available for upgrade to First class from Business class fares above using JMB upgrade award.(booking class/Z)
  • * Passengers using Selected Business class tour packages are ineligible for this service.

Europe routes

Route Flight No.
London JL043
Paris JL415/JL045
Frankfurt JL407
Helsinki JL413
Moscow JL421
Route Flight No.
Paris JL416
Frankfurt JL408
Helsinki JL414
Moscow JL422

Mainland US routes

Route Flight No.
New York JL004/JL006
Boston JL008
Chicago JL010
Dallas/Fort Worth JL012
Los Angeles JL062/JL060
San Francisco JL002
San Diego JL066
Vancouver JL018
Route Flight No.
New York JL003
Boston JL007
Chicago JL009
Dallas/Fort Worth JL011
Los Angeles JL061/JL069
San Diego JL065
Vancouver JL017

* Customers useing JL001/JL005 and transit to JAL domestic flight (Osaka/Nagoya) are eligible for this service.

Asia routes

Route Flight No.
Jakarta JL725/729
Route Flight No.
Jakarta JL726/720
  • * Hawaii routes and code share flights operated by other airlines are not eligible.

Priority baggage check-in

Priority Immigration and Security Lane

Priority boarding

Priority baggage claim

Tokyo Narita (NRT)

Terminal Seating
Terminal Cleanliness
Queuing Times

Tokyo Haneda (HND)

Terminal Seating
Terminal Cleanliness
Queuing Times

Osaka Kansai (KIX)

Terminal Seating
Terminal Cleanliness
Queuing Times

Nagoya Chubu Centrair (NGO)

Terminal Seating
Terminal Cleanliness
Queuing Times

At a glance

JAL Premium Economy

JAL takes you to better comfort in the skies, enjoy a relaxed space all your own.

Premium seats that emphasize functionality and privacy.
Seatbacks in front of you do not recline backwards, providing an even more relaxing and luxurious personal space.

Seat specifications

  • With a front-to-back seat width about 10cm greater than with standard seats, we’ve improved seat functionality. Your flight just got even more relaxing.
  • Seat slide increased approx. 7cm*.
    * Compare with previous JAL seats.
  • Large legrest
  • 3-step adjustable footrest
  • 12.1-inch touch-panel monitor
  • Spacious table for A4-size laptop
  • Center divider for added privacy
  • USB port, video input, AC power outlet
  • Plastic bottle holder

Entertainment on Board

Movies and videos

Watch movies and JAL original video programs, read the news, and more.

Audio programs

A wide range of audio genres ranging from the latest pop music to rakugo (comic storytelling) performances.


A diversity of game genres, from tabletop to action games.

Digital book

Enjoy reading e-books including popular manga along your flight.

*Available on Boeing 787 aircraft

MAGIC, JAL inflight entertainment system

The MAGIC inflight entertainment system gives you access to today’s talked-about movies as well as games great for taking a mental break, in addition to a wide variety of audio content ranging from the latest pop music to rakugo (comic storytelling) performances. Your own personal screen lets you start watching a variety of programs from any point you wish.

Inflight entertainment controller with LCD touch panel

Every seat has an inflight entertainment controller equipped with an LCD touch panel.

Noise-canceling headphones

Experience the unrivalled sound quality of our comfy, SONY background noise-canceling headphones. Our headphones are sure to enhance your enjoyment of our inflight entertainment and long wearing listening comfort.

*Headphone model may change subject to the operating aircraft.

Food and Beverage 

Collaboratively-designed menus

Japanese home cooking menu created by food stylist Ms Nami Iijima

For JAL Premium Economy Class and Economy Class passengers, Ms. Iijima has crafted cuisine every Japanese household knows, loves, and is comforted by. Ms. Iijima’s unique and discerning menu choices strike a delicate balance of seasonings and are simple without ever becoming boring.