The Certified 4-Star Airline Rating recognizes those airlines that provide a good Product standard across different travel categories (ie. cabin travel classes), combined with delivering good standards of Staff Service for both the Cabin Service and their home-base Airport environments.

Aircraft Seat Pitch Seat Width Seat Angle Seats Configuration Internet
Boeing 787-9 185 cm 56 cm 180 °  Sitzposition3 8 1-2-1

Airport Lounges

Welcome to our lounges

We have over 30 dedicated British Airways departure lounges and more than 100 additional partner lounges worldwide for you to experience. You can use them if you are:

  • flying on a scheduled British Airways flight in First, Club World or Club Europe
  • a Silver or Gold Member* of theBritish Airways Executive Club on a scheduled flight operated by British Airways or one of our oneworld partners
  • an Emerald or Sapphire member* of any of theoneworld airline frequent flyer programmes on a scheduled flight operated by British Airways or one of our oneworld partners
  • over the age of 18 years, or if under 18 years you are accompanied by a responsible adult. (Local laws relating to the consumption of alcohol will apply.)

* Includes access to more than 650 oneworld partner lounges.

All lounge access is subject to capacity restrictions.

First lounges

It’s important to us that you receive the finest our lounges can offer. We want you to enjoy an exceptional experience soaking up the best service, outstanding food and the finest wines and champagnes.

Our Galleries First lounge

Find yourself in a sanctuary away from the world. Elegant surroundings offer deep, luxurious upholstered furniture, in rich velvets and classic tailored herringbone. Take advantage of a welcoming environment to spend time in before you fly.

Complimentary work & entertainment zones offer internet access, printers, copiers and fax machines so you can continue to work throughout your time at the airport.

Location: Terminal 5 / South Concourse / After Security

Opening Hours: Daily: 05:00 – 22:30

Location: Terminal 3 / Lounge Zone F / After Security

Opening Hours: Daily: 05:00 – 22:30

Pre-flight dining

You can enjoy waiter service dining in the lounge, before some flights. Pre-flight dining is available if you are departing from London Heathrow after 8pm and on selected overnight flights from New York JFK, Newark, Philadelphia, Washington, Toronto, Chicago and Boston departing after 6pm local time. 

The Concorde Room

The Concorde room is the epitome of elegance and available at Heathrow Terminal 5 and New York JFK. The finest 5 star boutique hotels inspired the design for this calm and inviting space. Luxurious furniture, beautiful chandeliers and amazing artwork create a unique and stylish home away from home.

Intimate dining in private booths with full waiter service, private cabanas* with a comfortable day bed and en-suite, give you the privacy you wish for. If you need to continue working the state of the art business suite is ideal for you to catch up. When you want to take a break, enjoy a drink on the terrace and delight in the spectacular views across the airport.

* Private cabanas are available at London Heathrow only.

Location: Terminal 5 / South Concourse / After Security

Opening Hours: Daily: 05:00 – 22:30

Business lounges

Fly with us and your journey begins at the airport. Whether you want to work or relax you can choose how to spend your time in comfort and style in our Galleries or Terrace lounge.

Our Galleries lounge

When you enter our Galleries lounge you are greeted with calm and tranquil surroundings, featuring Osborne and Little exclusively designed fabric, fine wines or ask for a nicely chilled glass of champagne. Your quiet time before your flight will be time well spent.

Light meals or snacks are especially prepared for you, with some flights offering the opportunity to dine in the lounge, maximising your sleep on board.

The exclusive work and entertainment zone is a perfect place to catch up on last minute emails, or at London Heathrow you can watch live sport or selected entertainment in our 20 seat cinema.

Location: Terminal 5 / Both North & South Concourses, As Well As The T5B Satellite / After Security

Opening Hours: Daily: 05:00 – 22:30 

Our Terraces lounge

Relaxing in our Terraces lounge is a haven of peace and quiet. You can enjoy a snack or drink from our World Wine bar and for some flights dine in the lounge to maximise your sleep on board.

Our work and entertainment zone is equipped for you to catch up on emails or work without being disturbed. There is wireless internet access and power points too so you can charge your mobile devices.

Elemis Spa

We are working with Elemis, the acclaimed British spa and skincare brand, to offer you exclusive treatments and skin-therapies at selected airport lounges.

Developed by the world-renowned Noella Gabriel, Elemis brings you a new concept in travel spa and skin-therapies to awaken your senses and refresh you before your journey begins.

Arrivals lounges

Get ready for the day ahead with a quick stopover in our London Heathrow Terminal 5 Arrivals Lounge. Freshen up with a shower or help yourself to a snack or refreshments before continuing with your day.

The Galleries Arrivals Lounge in London Heathrow Terminal 5 is exclusive to you if you have travelled in First or Club World, or are a Gold Executive Club Member, arriving on a British Airways long haul flight. Capacity restrictions apply so you won’t be able to bring guests into these lounges.

If you’re arriving in Terminal 3 you can use the American Airlines Arrivals Lounge, which is open to:

  • customers travelling in First or Club World,
  • Executive Club Gold Members arriving on a British Airways long haul flight, and
  • customers travelling in first or business class on an American Airlines operated flight.

Lounge locations

  • Galleries Arrivals Lounge, Terminal 5– please take the orange lifts to the first floor before check-in and security.
  • American Airlines Arrivals Lounge, Terminal 3– exit to the right after the customs hall, then take the stairs or lift next to the restaurant to Level 2.

Use of all facilities is subject to availability.

Opening times

  • Galleries Arrivals Lounge, Terminal 5– open daily from 05:00 to 14:00hrs, offering a full English breakfast until 12:30.
  • American Airlines Arrivals Lounge, Terminal 3– open daily from 05:00 to 14:00.

Elemis Travel Spa

We are working with Elemis, the acclaimed British spa and skincare brand, to offer you exclusive treatments and skin-therapies.

Developed by the world-renowned Noella Gabriel, Elemis brings you a new concept in travel spa and skin-therapies to awaken your senses and refresh you during your journey. A complimentary 15 minute treatment menu is available if you are travelling in our First or Club World cabins or you are a Gold card member flying longhaul, when you use our lounges at London Heathrow and New York.

You can find spas at London Heathrow:

  • Terminal 5A South
  • Terminal 5B departure lounge
  • Terminal 5 Arrivals lounge
  • Terminal 3 departure lounge

You can also find a spa at New York JFK:

  • Terminal 7

Elemis treatments

Indulge yourself, go to the lounge a little earlier and pamper yourself before you fly.

You can pre-book treatments at the Elemis Spa in London Heathrow Terminal 5A South and Terminal 3 within 28 days of departure if you are travelling in our First cabin. For treatments at all other Elemis Spas, please ask at the lounge on arrival.

Special Services

Priority check-in

Priority baggage check-in

Priority Immigration and Security Lane

Priority boarding

London Heathrow (LHR)

Terminal Seating
Terminal Cleanliness
Queuing Times

London Gatwick (LGW)

Terminal Seating
Terminal Cleanliness
Queuing Times

London City Apt (LCY)

Terminal Seating
Terminal Cleanliness
Queuing Times

At a glance

On-board elegance

Created specifically for the Boeing 787-9, the First suites have been painstakingly designed based on feedback from First customers, to put comfort at the heart of the experience and make the very best use of the more intimate space.

Your First suite is a haven of style and comfort where sophisticated and contemporary British design meet impeccable service and attention to detail. Whether you want to unwind or get down to business, you’ll find you’re equally well equipped:

  • whenever you want some rest we’ll turn your seat into a fully flat bed with a luxurious quilted mattress, crisp white cotton duvet and pillow while you slip into a pair of our wonderfully soft cotton pyjamas
  • feel revived and refreshed during your flight with the new exclusive Liberty London amenity kit designed exclusively for First, containing selected Aromatherapy Associates essentials.*
  • your suite includes a personal power supply for laptops and electronic devices – guide-to-in-seat-power (pdf, 181kb, English only)
  • so that you can be prepared for your journey please be advised that a few aircraft may require the use of an inflight adaptor. Adaptors may not always be available on-board for purchase
*The new Liberty London amenity kit will be introduced on flights between London Heathrow and Los Angeles on 7 January 2017, and will then be rolled out across the rest of the First network by the end of Spring 2017.

Entertainment on Board

A whole world of entertainment awaits you with:

  • endless hours of the latest films, documentaries, television, music, audio books and games
  • 15in screen and noise-cancelling headphones
  • a USB port and RCA jack for enjoying your laptop, iPod or digital camera on the bigger screen

Food and Beverage

The height of good taste

We’ve worked with some of the world’s top chefs to design the perfect menu and bring you the full restaurant experience at 35,000 feet:

  • delicious breakfasts, lunches, dinners and a classic English afternoon tea, featuring only the finest quality seasonal ingredients
  • a wide selection of fine Champagnes, wines, spirits and non-alcoholic drinks to savour throughout your flight
  • dine when and how it suits you from our signature à la carte menu or choose from a range of lighter options