The Certified 5-Star Airline Rating is the highest category quality ranking used to certify airline product and service standards awarded to airlines achieving the highest, overall Quality performance, this 5-Star Airline rating recognizes the highest standards of Airport and On-board Product provided by an airline to customers, together with consistent and high standards of front-line staff service across the airport and on-board service environments.

Aircraft Seat Pitch Seat Width Seat Angle Seats Configuration Internet
Boeing 747-400 206 cm 91 cm 180 °  Sitzposition3 9 1-1 Upperdeck               1-1-1
Boeing 777-300ER 206 cm 91 cm 180 °  Sitzposition3 6 1-1-1

Airport Lounges

Hong Kong is our travel hub, and the airport is home to some of our most beautiful and exclusive lounges. Read on to discover the exclusive features you could experience when you visit us.

Lounge admittance

Our Cathay Pacific and Cathay Dragon lounges are available to First and Business Class passengers, selected members of The Marco Polo Club and oneworld partner programme members. Exclusive arrival lounges are also available in Hong Kong, London Heathrow and Frankfurt, so you can freshen up once you arrive.

If the passenger is a minor and is travelling alone, admission to the lounge and alcohol consumption follow local laws and the policy of the lounge operator. Proof of age may be required to access the lounge.

First Class passengers

Departure First Class lounge Departure Business Class lounge Arrival lounges*
Cathay Pacific or Cathay Dragon First Class Passenger + 1 guest Passenger + 1 guest Passenger only
oneworld carrier First Class Passenger + 1 guest Passenger + 1 guest No access

*Arrival lounges:

  • Hong Kong (The Arrival)
  • London (American Arrivals Lounge) for passengers arriving from CX237, CX255 and CX251 only
  • Frankfurt (Cathay Pacific First and Business Class Lounge)

Business Class passengers

Departure First Class lounge Departure Business Class lounge Arrival lounges*
Cathay Pacific or Cathay Dragon Business Class No access Passenger only Passenger only
oneworld carrier Business Class No access Passenger only No access

*Arrival lounges:

  • Hong Kong (The Arrival)
  • London (American Arrivals Lounge) for passengers arriving from CX237, CX255 and CX251 only
  • Frankfurt (Cathay Pacific First and Business Class Lounge)

Marco Polo Club members

Standard benefits

As one of the standard club benefits, Silver, Gold and Diamond members can enjoy unlimited lounge access regardless of the cabin class flown.

Departure First Class lounge Departure Business Class lounge Arrival lounges*
Diamond members Passenger + 2 guests

Departing on Cathay Pacific, Cathay Dragon or oneworld carrier** flighs only

Passenger + 2 guests

Departing on Cathay Pacific, Cathay Dragon or oneworld carrier** flighs only

Passenger only

Arriving on Cathay Pacific and Cathay Dragon flights only

Gold members No access Passenger + 1 guest

Departing on Cathay Pacific, Cathay Dragon or oneworld carrier** flighs only

Passenger only

Arriving on Cathay Pacific and Cathay Dragon flights only

Silver members No access Passenger only

Departing on Cathay Pacific and Cathay Dragon flights only

No access

*Arrival lounges:

  • Hong Kong (The Arrival)
  • London (American Arrivals Lounge) for Diamond members arriving from CX237, CX255 and CX251 only
  • Frankfurt (Cathay Pacific First and Business Class Lounge)

** Lounge access is limited to lounges operated by CX/KA only.

oneworld frequent flyers

Departure First Class lounge Departure Business Class lounge Arrival lounge (Hong Kong The Arrival)
Emerald members Passenger + 1 guest

Departing on Cathay Pacific, Cathay Dragon or oneworld carrier** flights only

Passenger + 1 guest

Departing on Cathay Pacific, Cathay Dragon or oneworld carrier** flights only

Passenger only

Arriving on Cathay Pacific and Cathay Dragon flights only

Sapphire members No access Passenger + 1 guest

Departing on Cathay Pacific, Cathay Dragon or oneworld carrier** flights only

No access

** Lounge access is limited to lounges operated by CX/KA only.

First Class lounges

The Wing, First

Experience our exclusive First Class lounge—The Wing, First—conveniently located in the south departures hall transit area, just beyond security. Offering passengers unparalleled privacy, comfort, and service, this is an elegant and relaxing place to unwind before your flight.

We welcome First class passengers, along with selected Marco Polo Club members and oneworld frequent flyers.

Hours:

Daily open from 5:30am until last departure

Location:

Level 7, Terminal 1 near gates 1 to 4

Enjoy privacy and comfort in a quiet sanctuary

Enjoy a quiet, private sanctuary at one of our five stylish Cabanas for a restful or productive break. Each temperature-controlled Cabana comes with a large bath and rain shower, comfortable day bed, and ample working space with outlets and connectivity

Luxury service and amenities

You’ll experience first-class servicing at the Cabanas—our attendants will provide you with discreet ironing service, and pillows and duvet upon request. Each Cabana comes equipped with luxury amenities, bath robes, and fluffy towels.

Serviced shower suites

Our shower suites are thoughtfully designed with discreet, two-way wardrobes—request ironing services at the touch of a button, and our concierge service will provide freshly pressed clothes whilst you shower undisturbed.

The Haven restaurant

Enjoy dining at its finest at The Haven restaurant. We offer specially sourced fine wine pairings for each main course on the à la carte menu. Rotating every week, the menu includes a combination of Western and Asian dishes to suit every palate. Or, choose from a buffet that includes traditional Hong Kong dim sum, fine cheeses and cold cuts, and tasty desserts and premium chocolates.

Exclusive champagne bar

When you arrive at The Wing, First, choose from a selection of premium champagnes for your welcome drink.

Focus on productivity

Our workstations are equipped with a suite of useful tools and facilities, including phones, printers, and high-speed web access.

The Pier, First

Experience our First Class lounge, The Pier, where every considered detail evokes a feeling of care and tranquility. At The Retreat, our elegant in-house spa, you’ll enjoy bespoke service and soothing massages—while at The Bar, you’ll be treated to exquisite cocktails unique to The Pier.

We welcome First class passengers, along with selected Marco Polo Club members and oneworld frequent flyers.

Hours:

Daily open from 5.30am, closed at 00.30am

Location:

Level 6, Terminal 1, near Gate 63

Refined comfort at The Retreat

Unwind in one of our eight Day Suites, with quiet views over the runway. Furnished with a daybed, reading light, and privacy curtains, each Day Suite makes for a perfect area to catch up on sleep or work undisturbed, before boarding.

Massage service and shower rooms

Calming, personalised massage treatments will help to ease the strains of the day, in preparation for your voyage. If you’d like to freshen up before your flight, our shower rooms are stocked with fluffy towels and premium amenities.

Inspired dining

Asian and international influences are showcased in The Dining Room’s seasonal à la carte menu, featuring classic dishes, signature noodles, and specialty desserts—pair your dinner with a drink from the extensive wine and beverage list.

A generous spread

If you’re in the mood for a quick and light bite, The Pantry offers a generous spread of grab-and-go delicacies, and is freshly replenished throughout the day.

Elegance and ambiance

Order your favourite tipple, or one of our signature cocktails, at The Bar—a warm and elegant meeting place with green onyx walls and walnut wood panels—where you can soak in the views from within a rich, atmospheric setting.


Designed for productivity

The Bureau offers six secluded work suites equipped with iMac computers, for quiet productivity in a home office environment. High speed Wi-Fi, offered throughout the lounge, allows you to stay connected at all times.

The senses considered

To help you relax, we’ve designed an engaging journey of the senses—from the signature Cathay Pacific fragrance (a soothing blend of lavender, bamboo, green tea, and jasmine), through to the quiet acoustics of the natural materials, and the warm, ambient lighting present in all environments.

Special Services

Faster check-in

Speed through security with a fast-track pass at major airports around the world, and enjoy additional luggage allowance. First Class passengers departing from Hong Kong benefit from their own check-in area, with 10 dedicated podiums.

Priority baggage check-in

Priority Immigration and Security Lane

Priority boarding

Priority baggage claim

Hong Kong Int Apt (HKG)

Terminal Seating
Terminal Cleanliness
Queuing Times

At a glance

Enjoy world-class service, luxurious details, and your own private, spacious suite.

Award-winning service

Experience world-class service and the warmth of Asian hospitality from our attentive flight attendants—who will greet you by name, and welcome you aboard with a refreshing drink of your choice. We’ll do our best to anticipate your cabin needs.

Private, comfortable First Class suite

Once on board, you’ll experience the tasteful luxury of your private First Class suite, padded with soft leather and comfortable fabrics. Easily adjust your seat with our 4.3” touchscreen controller—you can even enjoy in-chair massages.


Flat bed with 500-thread-count duvet

Your seat transforms into one of the widest fully flat beds in the sky, with a thick mattress and 500-thread-count cotton duvets, pillows, and cushions. Let our staff turn down your bed before you turn in.

Your office in the skies

We offer a large, private working area, allowing you to spread out and concentrate while you work. You can also keep your devices charged with our in-seat power outlet and USB port.

Entertainment on Board

The latest in movies, TV, and music

Enjoy an immersive experience with StudioCX®—our state-of-the-art in-flight entertainment system—presented on your own 17-inch screen, with BOSE® noise-cancellation headphones. Our carefully curated monthly media highlights will provide a wide range of entertainment, whether your flight is long or short. 

Food and Beverage

Fresh Asian and international flavours

Asian and international influences are showcased on our menu, created by a dedicated culinary team. For an authentic taste of Hong Kong and China, try our range of classic Chinese dishes.

À la carte dining

You can enjoy your in-flight meals at whatever time suits you best — when you’re ready to dine, simply place your order with our cabin crew. With rice cookers, toasters, and skillets on board, we can bring you steaming jasmine rice; hot, toasted bread; and breakfast cooked just as you like.


Featured restaurant partners

We often partner with Michelin-starred chefs from renowned hotels and restaurants around the world, to develop First Class menus featured on selected routes.


Fine wines, desserts, and digestifs

To complement your meal, we carry a broad selection of champagne and award-winning wines, handpicked by our panel of experts. To round off your dining experience, we offer gourmet desserts, fine cheeses, freshly brewed coffees, and handmade pralines.