The Certified 4-Star Airline Rating recognizes those airlines that provide a good Product standard across different travel categories (ie. cabin travel classes), combined with delivering good standards of Staff Service for both the Cabin Service and their home-base Airport environments.

Airport Lounges.

Stop by our KAL Lounges or any SkyTeam Lounge to get a few minutes of relaxation from your travels. Grab a snack and beverage, check your email or phone messages or just catch a TV program. We guarantee that you will be re-energized.

Who is Eligible?

• First Class and Prestige Class passengers
• SKYPASS Million Miler Club and Morning Calm Premium Club members (and 1 accompanying passenger)
• SkyTeam Elite Plus members (and 1 accompanying passenger)
  • Required to present an international flight ticket or boarding pass of the same-day flight operated by SkyTeam carriers
  • Additionally, Elite Plus members with Economy-class tickets must present Elite Plus membership documentation
• SKYPASS Morning Calm Club members
  • Entitled to access KAL Prestige Class Lounges operated by Korean Air only, up to four times during the 2-year membership period
  • Access available to an accompanying passenger with 1 additional deduction from the access allowance
  • Lounge access is available on the day of the travel at your departing airport and may be subject to lounge availability. (Travel must be on a Korean Air flight and the ticket must have been issued with a Korean Air flight number. Lounge access is not available if travel is on a SkyTeam airline or other partner airline)
• Partnership Cardholders
  • Lounge visit charges may be debited to a cardholder’s account based on the conditions established by card issuers. Please check the terms and conditions on lounge access of each card issuer
  • Lounge access may be subject to lounge availability 

KAL Lounges

Korean Air KAL Lounge – ICN Concourse A

Seoul – Incheon International (ICN)
Concourse A, by gate 117, upstairs (level 4)
Daily, 06:30 a.m. – 11:30 p.m.

• Meeting rooms
• Massage chairs
• VIP executive suites
• Shower rooms
• Sleeping areas
• Free local telephone
• Newspapers and magazines
• Wireless Internet

Food: Complimentary snacks, Complimentary cold buffet, Complimentary hot buffet, Complimentary soups
Drinks: Complimentary soft drinks, Complimentary house wine and beer, Complimentary liquor

Korean Air First Class Lounge – ICN

Seoul – Incheon International (ICN)
Main Concourse, by Transfer Desk B
Daily, 06:00 a.m. – 01:00 a.m.

• Meeting rooms
• Massage chairs
• VIP executive suites
• Shower rooms
• Sleeping areas
• Free local telephone
• Newspapers and magazines
• Wireless Internet

Food: Complimentary breakfast buffet, Complimentary snacks, Complimentary cold buffet, Complimentary hot buffet
Drinks: Complimentary soft drinks, Complimentary house wine and beer, Complimentary liquor, Complimentary full bar

Korean Air Prestige Class Lounge – ICN

Seoul – Incheon International (ICN)
Main Concourse, east side, by gate 11, upstairs (level 4)
Daily, 06:30 a.m. – 11:55 p.m.

• Meeting rooms
• Massage chairs
• Shower rooms
• Sleeping areas
• Free local telephone
• Newspapers and magazines
• Wireless Internet

Food: Complimentary snacks, Complimentary cold buffet, Complimentary hot buffet
Drinks: Complimentary soft drinks, Complimentary house wine and beer, Complimentary liquor

Korean Air KAL Lounge – GMP Domestic

Seoul – Gimpo International (GMP)
Domestic Terminal, landside (before security), left of the departure entrance on the 3rd floor, East Wing
Sun-Thu, 05:30 AM – 08:30 PM; Fri, 05:30 AM – 08:40 PM

• Shower rooms
• Free local telephone
• Newspapers and magazines
• Wireless Internet

Food: Complimentary snacks
Drinks: Complimentary soft drinks

Korean Air KAL Lounge – GMP International

Seoul – Gimpo International (GMP)
International Terminal, 3rd floor
Daily

• Shower rooms
• Free local telephone
• Newspapers and magazines
• Wireless Internet

Food: Complimentary snacks, Complimentary soups
Drinks: Complimentary soft drinks

Korean Air KAL Lounge – PUS Domestic

Busan – Gimhae International (PUS)
Domestic Terminal, landside (before security), to the right hand side of the check-in counters
Daily, 06:00 a.m. – 08:30 p.m.

• Newspapers and magazines
• Wireless Internet

Food: Complimentary snacks
Drinks: Complimentary soft drinks

Korean Air KAL Lounge – PUS International

Busan – Gimhae International (PUS)
International Terminal, by gate 4
Daily, 05:40 a.m. – 10:00 p.m.

• Newspapers and magazines
• Wireless Internet

Food: Complimentary snacks
Drinks: Complimentary soft drinks

Korean Air KAL Lounge – CJU

Jeju Island – Jeju International (CJU)
Landside (before security), 50 meters from the check-in counters on the 3rd floor
Daily, 6:00 a.m. – 9:00 p.m.

• Newspapers and magazines
• Wireless Internet

Food: Complimentary snacks
Drinks: Complimentary soft drinks

Korean Air is pleased to offer a shower service in the Grand Hyatt Incheon to First and Prestige Class passengers.

Eligibility

KAL Premium Arrival Shower Service is available for First and Prestige Class passengers who arrive at Incheon Airport to help with recovery from the fatigue of traveling.

For Korean Air flights on the date of arrival only.

Location

Club Olympus on the 2nd floor of the Grand Hyatt Incheon, West Tower

Service Hours

5:00 AM – 11:00 AM (1 hour earlier than Club Olympus opening hours)

Using the service

• The Grand Hyatt Incheon hotel offers free shuttle service to/from the hotel.
  • Located on the 1st floor gate 3C or 14C at the Incheon airport terminal.
  • Shuttle operates every 15 minutes from 5:15 AM. The Hyatt West Tower is the first stop.
  • Free parking is available for passengers who drive to the hotel.
• Valuables or baggage can be stored at the Concierge Desk – 1st floor of the Grand Hyatt.
• Present identification and boarding pass at the Club Olympus counter on the 2nd floor.

*Note  Use of other facilities of the hotel besides sauna will be charged.

Special Services

KAL Premium Care service

A Korean Air staff member will personally guide you at Incheon Airport all the way to your boarding gate

What is KAL Premium Care Service?

A special service provided for First Class passengers using flights operated by Korean Air. It is a Full Care service in which an exclusive employee accompanies the passenger from the check-in counter at Incheon International Airport to the boarding gate.

Service eligibility

• Korean Air First Class passengers departing from Incheon International Airport on one of Korean Air’s international flights
• Korean Air First Class passengers transferring to connecting flights at Incheon International Airport
• This service is provided to passengers who have made previous arrangements after purchasing a flight ticket. Please make note that passengers who have upgraded their seats or used an award ticket are not eligible for this service..

SkyPriority unites the most exclusive airport benefits of all 20 SkyTeam alliance members into 1, consistent experience for customers who travel in First / Business or are Elite Plus. So, regardless of your airline or frequent flyer program, SkyPriority will speed and guide you through your journey with ease.

Who can get SkyPriority benefits?

The SkyTeam Alliance members include the following passengers:

• First Class and Prestige Class passenger
• Skypass Million miler member and Morning Calm Premium member
• SkyTeam Elite Plus member 

SkyPriority Benefits:

• Priority check-in areas
• Priority baggage drop off
• Priority service at ticket/transfer desks
• Accelerated security and passport clearance
• Priority boarding
• Priority baggage handling

Seoul Incheon (ICN)

Terminal Seating
Terminal Cleanliness
Queuing Times

Seoul Gimpo (GMP)

Terminal Seating
Terminal Cleanliness
Queuing Times

Busan Gimhae Int Apt (PUS)

Terminal Seating
Terminal Cleanliness
Queuing Times

Jeju Int. Apt (CJU)

At a glance

We promise a very special experience from the moment you plan your flight to the moment you finish your journey.

Regardless of aircraft, fly in luxurious comfort.

Kosmo Suites

Find a five-star hotel at 40,000 feet

At 26.5 inches wide, the seat in the Kosmo Suites is 5.9 inches wider than a regular first-class seat. The 79-inch-long one-piece, jointless seat mat ensures maximum comfort and helps reduce fatigue on long flights

One touch away from your favourite seat position and angle.

The back support and footrest are fully adjustable, and a one-touch button offers convenient freedom to change seat positions to match your comfort

Individual wide-screen movie theatre with multifunctional controller.

A 23-inch high-resolution LCD monitor and advanced audio and video on demand offer the best viewing experience in the air.

Your private office in the sky

Each suite offers an individual office space with a large screen positioned for privacy and a comfortable worktable

Convenient, individual reading lamp

Designed to light only a selected area to reduce eye fatigue, this reading lamp is fully adjustable to provide light exactly where you need it.

Vivid sound, no noise.

Made by Bose®, the world-renowned sound system maker, this ear-friendly headset offers the very best in both audio quality and noise isolation.

Kosmo Suites 2.0

Experience a complete high-class service with the ultimate privacy provided by the sliding door and upgraded high-technology of the new Kosmo Suites 2.0

Sliding door and even taller partition

The louver sliding door will provide you to see through walls only from the inside, not from the outside, and the extra 24cm to the partition (total 139cm) will offer you the ultimate privacy.

This seat is 79 inches long, 24 inches wide with an 83-inch space between seats that offers comfort and freedom.

In-flight Amenity Kit Service:

Five different luxury brand DAVI cosmetic items, such as face cream, hand cream, aftershave lotion, eye gel, and lip balm (with added extracts of wine), are packed in a convenient pouch, along with eye mask, toothbrush and toothpaste for your convenience. (Note: Provided to passengers on flights more than six hours.)

Duvet Service: 

A high-quality duvet is provided to passengers on lengthy flights to America, Europe, Oceania and the Middle East for comfort and relaxation.

In-flight Comfort Clothing: 

Comfortable and high-quality clothes, designed by world famous designer Gianfranco Ferre, are provided for passengers on lengthy flights to America, Europe, Oceania or the Middle East.

Mood lighting:

Aircraft lights are fully adjustable to accommodate various activities such as boarding, sleeping and eating. In addition, the lights dim and brighten gradually to give your eyes time to adjust.

Handicap accessible restrooms:

These special restrooms are available on every flight to allow all passengers to have the best in-flight experience possible.

Wake-up service:

Stay on schedule even when sleeping. Just let us know, and we will make sure to wake you at your requested time.

In-seat power supply system: 

• Each seat on our B747-8i, B747-400, B777-300, B777-200, B787-9, A380-800, A330-200, A330-300 and some B737-800, B737-900ER aircrafts has a power outlet.
• While our in-seat power supply system supports various types of plugs, you may need an adapter for special types used in certain regions.
• In-Seat Power Voltage : 110V/60Hz. Most laptops designed as Free Voltage Type (100-240V) can be used. Each power outlet provides up to 100~200W (varies with aircraft), so certain laptop computers may not be charged depending on their power consumption.
• The USB port is used to recharge electronic devices excluding iPad; unfortunately, RJ45 internet ports are not currently available.
• Recharge an iPad by plugging the standard charger into the in-seat power supply.

Note: For safety reasons, the in-flight power system can be shut down without prior notice.

Dream Lounge, A380 “Celestial Bar”:

A380 airplanes are equipped with the “Celestial Bar”, a convenient relaxation space for First and Prestige class passengers.

The chic interior design, exquisite lighting and impressive sky lounge provide the perfect atmosphere. This is the spot for you and your fellow travellers to wind down and relax while sipping on specially crafted cocktails that can only be experienced on Korean Air. 

Entertainment on Board

Get comfortable with your favorite movie, TV show, magazine, music, or game. Korean Air is ready to entertain you.

Curl up with a good magazine.

Morning Calm magazine is more than a simple in-flight publication. It presents the most breathtaking places in Korea and around the world with the highest-quality photography and design. As a matter of fact, Morning Calm has been recognized numerous times with awards for its creativity. So relax and enjoy!

Sights. Sounds. Motion. Interactivity.

Korean Air offers a variety of movies, including popular Hollywood hits, European and Asian movies; documentaries, dramas and sports programs; and feel-good music that makes a great companion for your journey.

A new world of entertainment is in the air with the hopes that you enjoy your relaxing flight to the fullest. For details while you’re on board, please refer to our in-flight magazine, beyond.

beyond, Korean Air’s very own in-flight magazine, is a perfect combination of in-flight entertainment guide and interesting articles.

In beyond, you will find listings and information on our programs, plus more news on movies, music, celebrities and artists. Written in both Korean and English, it is available in all classes and in Korean Air lounges.

beyond is definitely the first thing you will reach for after you have settled into your seat!

Sky Program

With this audio/video on demand (AVOD) system, you can enjoy movies, short films, music albums and games on your personal monitor.

The Red Program

This is our “main screen” program, featuring movies and short films. You can also enjoy a varied music selection using the channel buttons on your seat.

Note: In-flight entertainment programs are subject to change without prior notice.

Food and Beverage

In-flight meals and wine:

You think you are being served at a world-class dining establishment, and you are. A two-time winner of the prestigious Mercury Award, we offer carefully selected Western, Chinese, Japanese and traditional Korean menus, complete with top-quality wines that suit the unique characteristics of your destination and luxurious tableware.

Pure In-flight Meal Service – “From Farm to Flight”

We provide healthy and delicious food from fresh ingredients. From farm to fly, our rib eye steak, beef ribs and chicken dishes all come from Jedong pastures in the beautiful and pure region of Mt. Halla of Jeju Island. We also offer the famous Jedong Korean Ginseng Chicken Soup.

In addition, organically grown products used for in-flight meals, such as paprika and cherry tomatoes, are produced under strict supervision of the entire growth process.

Luxury Korean Meal Service

Top quality dishes cater to all tastes while still maintaining the taste and authenticity of traditional Korean meals, such as bibimbap, pumpkin nutritious rice, and Korean Style Dongchimi noodles.

Our formal Korean menu is served in courses that include an appetizer, a main course with side dishes and dessert. We provide a well-balanced meal that is second to none.

Premium Wine and Champagne Service

Special wines from the Bordeaux, Bourgogne and Alsace regions of France are served as part of the basic service. California, Italian, and German wines are also included depending on the destination of the flight.

Our wines are pre-ordered 3 – 4 years before the expected in-flight service, particularly special wines from Bordeaux.

Top quality champagne is also served, including Perrier-Jouet from France, with more than 200 years of tradition.

Note : Services listed may vary according to flight route, time, season and aircraft.