The 3-Star Airline rating signifies a satisfactory standard of core Product for most travel categories (ie. cabin of travel), but it also reflects some inconsistency amongst either standards of front-line Staff Service or Product delivery for the Cabin Service and their home-base Airport environments.

Aircraft Seat Pitch Seat Width Seat Angle Seats Configuration Internet
Boeing 747-400 195 cm 51 cm 180 °  Sitzposition3 52 2-2 (Upperdeck)
2-4-2 (Maindeck)
Boeing 757-200 195 cm 53 cm 180 °  Sitzposition3 16-28 2-2
Boeing 767-300 (Vers.1) 195 cm 51 cm 180 °  Sitzposition3 26 2-2-2
Boeing 767-300 (Vers.2) 192 cm 53 cm 180 °  Sitzposition3 30 2-1-2
Boeing 767-400ER 192 cm 53 cm 180 °  Sitzposition3 39 2-1-2
Boeing 777-200 (Vers.1) 195 cm 51 cm 180 °  Sitzposition3 40 2-4-2
Boeing 777-200 (Vers.2) 201 cm 58 cm 180 °  Sitzposition3 50 2-2-2
Boeing 787-8 Dreamliner 201 cm 56 cm 180 °  Sitzposition3 36 2-2-2
Boeing 787-9 Dreamliner 201 cm 56 cm 180 °  Sitzposition3 48 2-2-2

Airport Lounges

Welcome to United Club

A rest from the day’s travels awaits you at these renowned clubs and lounges in airports worldwide. In addition to the locations listed below, customers traveling in United Polaris℠ first class are invited to relax in United Global First Lounges. United Polaris first class and United Polaris business class customers also may access Arrivals Facilities at some airports. Please visit the Club and Lounge Access page to learn about access requirements and eligibility information.

Please note that bar service is subject to state laws and local ordinances, and the hours of bar service may not be the same as the hours of operation at each United Club location. Also, on select holidays, the hours of operation at some United Club locations may be different from those listed below.

  • Conference Rom
  • Shower
  • Family Room
  • Premium Wine and Spirits Program
Locations, amenities and eligibility of United Club and other United lounges:
Airport Operated By Location Hours
Chicago, IL, US (ORD – O’Hare) United Polaris lounge – Eligible customers are welcome Terminal 1, C concourse, near Gate C18 ·        Daily 7:15 a.m. – 9:00 p.m.
Chicago, IL, US (ORD – O’Hare) United Club Terminal 1, Concourse B, near Gate B18 ·        Daily 4:30 a.m. – 10:00 p.m.

·        Except  Friday- 5:30 a.m. – 10:00 p.m.

United Club Terminal 1, Concourse B, near Gate B6 Daily 4:30 a.m. – 10:00 p.m.
United Club Terminal 1, Concourse C, near Gate C16 – This location is temporarily CLOSED
United Club Terminal 2, Concourse F, across from Gate F8 Daily 4:30 a.m. – 10:00 p.m.
Denver, CO, US (DEN) United Club West – Near Gate B32 ·        Daily 5:00 a.m. – 9:00 p.m.
United Club East – Near Gate B44 ·        Daily 6:30 a.m. – 11:30 p.m.
Guam, GU, US (GUM) United Club Concourse level, between Gates 10 and 11 ·        Daily 3:00 a.m. – 7:30 p.m.
Houston, TX, US (IAH – Intercontinental) United Club Terminal E, between Gates E11 and E12 ·        Daily 5:00 a.m. – 11:30 p.m.
United Club Terminal C, South Concourse, toward Gate C33 ·        Daily- 5:30 a.m. – 9:00 p.m.
Los Angeles, CA, US (LAX) United Club New Location – Terminal 7, adjacent to gate 71A ·        Daily 4:30 a.m. – 12:45 a.m.
New York/Newark, NJ, US (EWR – Liberty) United Club Terminal C, upper level near gate 74 ·        Daily 5:00 a.m. – 10:30 p.m.
United Club Terminal C, near Gate C120 ·        Daily- 4:30 a.m. – 10:30 p.m.
United Club Terminal A, Concourse A2 ·        Daily 5:30 a.m. – 10:00 p.m.

·

San Francisco, CA, US (SFO) United Club International terminal across from the G Terminal security checkpoint *Note: A portion of this location is under construction; seating availability may be limited. ·        Daily 5:00 a.m. – 12:00 a.m.
United Club Terminal 3, Concourse F, Rotunda ·        Daily 5:00 a.m. – 11:30 p.m.
United Club Terminal 3, Boarding Area E near Gate 70 ·        Daily 5:00 a.m. – 11:00 p.m.
San Francisco, CA, US (SFO) United Global First Lounge – Eligible customers are welcome International terminal, Concourse G, between gates 98 and 100 ·        Daily 8:00 a.m. – 10:30 p.m.
San Francisco, CA, US (SFO) United Arrivals Lounge – Eligible customers are welcome Terminal 3, baggage level ·        Daily 6:30 a.m. – 12:30 p.m.
Washington, DC, US (IAD – Dulles) United Global First Lounge – Eligible customers are welcome Midfield Terminal, near gate C4 ·        Daily 6:30 a.m. – 10:00 p.m.
Washington, DC, US (IAD – Dulles) United Club United Club: Midfield Terminal, Concourse C, near Gate C7 ·        Daily 5:00 a.m. – 10:00 p.m.
United Club United Club: Midfield Terminal, Concourse C, near Gate D8 ·        Daily 5:00 a.m. – 10:00 p.m
United Club United Club: Midfield Terminal, Concourse C, near Gate C17 ·        Daily 5:00 a.m. – 10:00 p.m.

Special Services

Coast through the airport with Premier Access® benefits

When you choose United Business, you’ll enjoy a more relaxed travel experience from check-in to baggage claim. Premier Access premium travel services provide a smooth start to your journey, with designated Premier Access check-in counters and security lanes, as well as priority boarding.

Check your bags with no service fees

Check up to two standard-sized bags free of charge. With Premier Access priority baggage handling, your checked bags will receive special attention and be among the first to arrive at baggage claim when you reach your destination.

Newark Liberty Int Apt (EWR)

Terminal Seating
Terminal Cleanliness
Queuing Times

San Francisco Int Apt (SFO)

Terminal Seating
Terminal Cleanliness
Queuing Times

Chicago O Hare Int Apt (ORD)

Terminal Seating
Terminal Cleanliness
Queuing Times

Los Angeles Int Apt (LAX)

Terminal Seating
Terminal Cleanliness
Queuing Times

Houston George Bush Int Apt (IAH)

Terminal Seating
Terminal Cleanliness
Queuing Times

Denver Int Apt (DEN)

Terminal Seating
Terminal Cleanliness
Queuing Times

Washington Dulles Int Apt (IAD)

Terminal Seating
Terminal Cleanliness
Queuing Times

Guam Int Apt (GUM)

Terminal Seating N/A
Terminal Cleanliness N/A
Queuing Times N/A

At a glance

Enhancing your premium cabin experience. Stretch out and relax with premium cabin service in United BusinessFrist® Available on International flights.

Our new, extra-spacious United Business Frist seat was designed for comfort and convenience, whether you want to relax or work during your flight.

You’ll also find thoughtful storage spaces for your personal items, including an in-arm tablet/laptop slot, a personal water bottle console and double seatback pockets. The seat features a new tray table design with a flip-up mobile device holder that fits more than 200 phone and tablet models, and a universal AC power plug to charge your devices throughout the flight. A granite-topped extendable cocktail table in the center console adds an extra bit of elegance, keeping your tray table free for eating, working or staying entertained.

Entertainment on Board

Entertainment and connectivity

United Private Screening℠

United Private Screening entertainment includes our mainscreenseatback on-demand and personal device entertainment services, with availability depending on the aircraft. You’ll have complimentary access to an extensive library of movies, TV shows – with full seasons of popular programs – and exclusive programming from exciting entertainment partners. Stay captivated with films, documentaries and shorts selected by the Tribeca Film Festival, or find your groove with Vevo’s curated music video playlists and music-related programming.

DIRECTV®

DIRECTV is complimentary for customers seated in United First. Stay entertained throughout your flight with more than 100 channels of live television and a selection of new movie releases.

Audio entertainment

Enjoy audio entertainment on aircraft equipped with inflight entertainment, with options including pop music stations, relaxation mixes, our “from the flight deck” feature and more. Complimentary headsets are available for use during your flight.

Connect

We know how important it is to stay connected when you travel. If you want to check email, catch up on social media or surf the web, United Wi-Fi℠ is available for purchase on most aircraft.

Food and Beverage

Dine

Through our partnership with The Trotter Project, we work with a team of renowned chefs to provide refreshed, restaurant-quality dining on board our aircraft. Depending on flight duration, you may receive refreshments, premium snacks, fresh fruit or a full meal service with different entree choices.

Drink

A wide selection of complimentary inflight beverages is available throughout your flight, including water, soft drinks, juice, tea, freshly brewed coffee and a variety of beer, wine and spirits. We are also excited to offer the Crafthouse® Cocktails Moscow Mule and a rotating craft beer selection.

Now on board: illy coffee

Enjoy a cup of illy on flights worldwide.