The 3-Star Airline rating signifies a satisfactory standard of core Product for most travel categories (ie. cabin of travel), but it also reflects some inconsistency amongst either standards of front-line Staff Service or Product delivery for the Cabin Service and their home-base Airport environments.

Aircraft Seat Pitch Seat Width Seat Angle Seats Configuration Internet
Boeing 747-400 86 cm 43 cm 111 °  Sitzposition1 88 3-4-3 (Maindeck)
Boeing 757-200 (Vers.1) 89 cm 46 cm 111 °  Sitzposition1 42-50 2
3-3
Boeing 757-200 (Vers.2) 94 cm 44 cm  Sitzposition1 45 3-3
Boeing 757-300 89 cm 44 cm 111 °  Sitzposition1 55 3-3
Boeing 767-300 (Vers.1) 89 cm 46 cm  Sitzposition1 49 2-3-2
Boeing 767-300 (Vers.2) 86 cm 46 cm 111 °  Sitzposition1 71 2-3-2
Boeing 767-400 89 cm 44 cm  Sitzposition1 70 2-3-2
Boeing 777-200 (Vers.1) 86 cm 46 cm 111 °  Sitzposition1 110-113 3
2-3-2
3-3-3
Boeing 777-200 (Vers.2) 89 cm 47 cm  Sitzposition1 72-98 3-3-3
2-5-2
Boeing 787-8 89 cm 44 cm  Sitzposition1 70 3-3-3
2-3-2
Boeing 787-9 89 cm 44 cm  Sitzposition1 88 3-3-3
2-2

Airport Lounges 

(Business and First Class Only)

Welcome to United Club

A rest from the day’s travels awaits you at these renowned clubs and lounges in airports worldwide. In addition to the locations listed below, customers traveling in United Polaris℠ first class are invited to relax in United Global First Lounges. United Polaris first class and United Polaris business class customers also may access Arrivals Facilities at some airports. Please visit the Club and Lounge Access page to learn about access requirements and eligibility information.

Please note that bar service is subject to state laws and local ordinances, and the hours of bar service may not be the same as the hours of operation at each United Club location. Also, on select holidays, the hours of operation at some United Club locations may be different from those listed below.

  • Conference Rom
  • Shower
  • Family Room
  • Premium Wine and Spirits Program
Locations, amenities and eligibility of United Club and other United lounges:
Airport Operated By Location Hours
Chicago, IL, US (ORD – O’Hare) United Polaris lounge – Eligible customers are welcome Terminal 1, C concourse, near Gate C18 ·        Daily 7:15 a.m. – 9:00 p.m.
Chicago, IL, US (ORD – O’Hare) United Club Terminal 1, Concourse B, near Gate B18 ·        Daily 4:30 a.m. – 10:00 p.m.

·        Except  Friday- 5:30 a.m. – 10:00 p.m.

United Club Terminal 1, Concourse B, near Gate B6 Daily 4:30 a.m. – 10:00 p.m.
United Club Terminal 1, Concourse C, near Gate C16 – This location is temporarily CLOSED
United Club Terminal 2, Concourse F, across from Gate F8 Daily 4:30 a.m. – 10:00 p.m.
Denver, CO, US (DEN) United Club West – Near Gate B32 ·        Daily 5:00 a.m. – 9:00 p.m.
United Club East – Near Gate B44 ·        Daily 6:30 a.m. – 11:30 p.m.
Guam, GU, US (GUM) United Club Concourse level, between Gates 10 and 11 ·        Daily 3:00 a.m. – 7:30 p.m.
Houston, TX, US (IAH – Intercontinental) United Club Terminal E, between Gates E11 and E12 ·        Daily 5:00 a.m. – 11:30 p.m.
United Club Terminal C, South Concourse, toward Gate C33 ·        Daily- 5:30 a.m. – 9:00 p.m.
Los Angeles, CA, US (LAX) United Club New Location – Terminal 7, adjacent to gate 71A ·        Daily 4:30 a.m. – 12:45 a.m.
New York/Newark, NJ, US (EWR – Liberty) United Club Terminal C, upper level near gate 74 ·        Daily 5:00 a.m. – 10:30 p.m.
United Club Terminal C, near Gate C120 ·        Daily- 4:30 a.m. – 10:30 p.m.
United Club Terminal A, Concourse A2 ·        Daily 5:30 a.m. – 10:00 p.m.

·

San Francisco, CA, US (SFO) United Club International terminal across from the G Terminal security checkpoint *Note: A portion of this location is under construction; seating availability may be limited. ·        Daily 5:00 a.m. – 12:00 a.m.
United Club Terminal 3, Concourse F, Rotunda ·        Daily 5:00 a.m. – 11:30 p.m.
United Club Terminal 3, Boarding Area E near Gate 70 ·        Daily 5:00 a.m. – 11:00 p.m.
San Francisco, CA, US (SFO) United Global First Lounge – Eligible customers are welcome International terminal, Concourse G, between gates 98 and 100 ·        Daily 8:00 a.m. – 10:30 p.m.
San Francisco, CA, US (SFO) United Arrivals Lounge – Eligible customers are welcome Terminal 3, baggage level ·        Daily 6:30 a.m. – 12:30 p.m.
Washington, DC, US (IAD – Dulles) United Global First Lounge – Eligible customers are welcome Midfield Terminal, near gate C4 ·        Daily 6:30 a.m. – 10:00 p.m.
Washington, DC, US (IAD – Dulles) United Club United Club: Midfield Terminal, Concourse C, near Gate C7 ·        Daily 5:00 a.m. – 10:00 p.m.
United Club United Club: Midfield Terminal, Concourse C, near Gate D8 ·        Daily 5:00 a.m. – 10:00 p.m
United Club United Club: Midfield Terminal, Concourse C, near Gate C17 ·        Daily 5:00 a.m. – 10:00 p.m.

Special Services (Not for Economy Plus)

Coast through the airport with Premier Access® benefits

When you choose United Business, you’ll enjoy a more relaxed travel experience from check-in to baggage claim. Premier Access premium travel services provide a smooth start to your journey, with designated Premier Access check-in counters and security lanes, as well as priority boarding.

Check your bags with no service fees

Check up to two standard-sized bags free of charge. With Premier Access priority baggage handling, your checked bags will receive special attention and be among the first to arrive at baggage claim when you reach your destination.

Newark Liberty Int Apt (EWR)

Terminal Seating
Terminal Cleanliness
Queuing Times

San Francisco Int Apt (SFO)

Terminal Seating
Terminal Cleanliness
Queuing Times

Chicago O Hare Int Apt (ORD)

Terminal Seating
Terminal Cleanliness
Queuing Times

Los Angeles Int Apt (LAX)

Terminal Seating
Terminal Cleanliness
Queuing Times

Houston George Bush Int Apt (IAH)

Terminal Seating
Terminal Cleanliness
Queuing Times

Denver Int Apt (DEN)

Terminal Seating
Terminal Cleanliness
Queuing Times

Washington Dulles Int Apt (IAD)

Terminal Seating
Terminal Cleanliness
Queuing Times

Guam Int Apt (GUM)

Terminal Seating N/A
Terminal Cleanliness N/A
Queuing Times N/A

At a glance

Enhancing your premium cabin experience. Make transcontinental travel a breeze with p.s.® Premium Service

Our p.s. Premium Service flights offer an exceptional transcontinental travel experience between New York/Newark and Los Angeles or San Francisco. As a p.s. customer, you’ll enjoy modern accommodations, exceptional service and premium amenities, whether you’re traveling in United Business®, United Economy Plus® or United Economy®.

Entertainment on Board

Connect

Stay connected to check email, access social media or surf the web with United Wi-Fi℠ (available for purchase).

Watch

Find the perfect movie or TV show with complimentary United Private Screening℠ seatback on-demand entertainment or personal device entertainment.

Charge

Keep your devices charged on the fly with power outlets at every seat (available on most aircraft).

Food and Beverage

Dine

Enjoy a variety of snackboxes and a la carte food items from our Choice Menu, or relax with a glass of premium wine (available for purchase in United Economy and Economy Plus and complimentary in United Business).

Now on board: illy coffee

Enjoy a cup of illy on flights worldwide.