The Certified 4-Star Airline Rating recognizes those airlines that provide a good Product standard across different travel categories (ie. cabin travel classes), combined with delivering good standards of Staff Service for both the Cabin Service and their home-base Airport environments.
| Aircraft | Seat Pitch | Seat Width | Seat Angle | Seats | Configuration | Internet |
|---|---|---|---|---|---|---|
| Boeing 747-400 | 96 cm | 49 cm | 113 °  |
40 | 2 – 4 – 2 |  |
Airport Lounges
(Business and First Class Only)
Start your journey with an award winning experience, named Best Australian Lounges at the 2012 Australian Business Traveller Awards.
Lounge Access and Eligibility
| Eligible Class of Travel | |
| First | Eligible if connecting to or from a Qantas or Emirates international flight on the same day.
One guest allowed and does not need to be travelling. |
| International Business | Eligible if connecting to or from a Qantas or Emirates international flight on the same day.
Qantas customers can bring one guest. |
| Domestic Business | Next onward flight that day must be on a Qantas or Emirates flight.
Qantas customers can bring one guest. |
The perfect place to start your trip
Start your international journey in the comfort of the International Business Lounge, found in key Qantas destinations around the world. With fresh, delicious dining options, shower facilities, private work areas, it’s the only way to travel.
Sydney – International First Lounge
Location
Airside, Level 4, past immigration. Enter on level 3 via escalator
Hours
05:00 to 22:00
- Restaurant Dining
- Lounge Dining
- Bar Service
- Barista
- Tea, coffee and beverages
- Spa~
- Showers and Toilets
- Wireless Internet
- Internet Access
- Apple Computers
- Meeting Rooms
- Private Suites
- Library
- Newspapers and Magazines
Melbourne – International First Lounge
Location
Airside, Level 3, via escalator near gates 9 and 10
Hours
04:30 to 23:30
- Restaurant Dining
- Lounge Dining
- Bar Service
- Barista
- Tea, coffee and beverages
- Spa~
- Showers and Toilets
- Wireless Internet
- Internet Access
- Apple Computers
- Meeting Rooms
- Private Suites
- Library
- Newspapers and Magazines
The Qantas Brisbane International Lounge
Location
Airside, Level 4, Brisbane International Terminal
Hours
05:30 to 00:00
- Lounge Dining
- Bar Service
- Barista
- Tea, coffee and beverages
- Showers and Toilets
- Wireless Internet
- Internet Access
- Apple Computers
- Newspapers and Magazines
Sydney – International Business Lounge
Location
Airside, Level 3, enter via escalators
Hours
05:00 to 22:00
- Lounge Dining
- Bar Service
- Barista
- Tea, coffee and beverages
- Showers and Toilets
- Wireless Internet
- Internet Access
- Apple Computers
- Family Zone
- Newspapers and Magazines
Perth – International Business Lounge
Location
Airside, Departures Level, opposite Gate 52
Hours
04:15 – 02:00
- Lounge Dining
- Bar Service
- Tea, coffee and beverages
- Wireless Internet
- Internet Access
- Apple Computers
- Newspapers and Magazines
Melbourne – International Business Lounge
Location
Airside, Level 1, enter via departures concourse
Hours
04:30 to 23:30
- Lounge Dining
- Bar Service
- Barista
- Tea, coffee and beverages
- Showers and Toilets
- Wireless Internet
- Internet Access
- Apple Computers
- Family Zone
- Newspapers and Magazines
Wellington – International Business Lounge
Location
Airside via international departures lounge
Hours
04:30 06:30
14:00 to 17:00 Mon/Tue/Sat
13:30 to 17:00 Wed/Thur/Fri/Sun
- Lounge Dining
- Bar Service
- Barista
- Tea, coffee and beverages
- Showers and Toilets
- Wireless Internet
- Internet Access
- Newspapers and Magazines
Darwin – International Business Lounge
Location
First Floor, next to Gate 1
Hours
Open two hours prior to each Qantas service until the last Qantas departure
- Lounge Dining
- Bar Service
- Tea, coffee and beverages
- Showers and Toilets
- Wireless Internet
- Internet Access
- Apple Computers
- Newspapers and Magazines
Adelaide – International Business Lounge
Location
Departures level, opposite Gate 21
Hours
05:00 to 21:30
- Bar Service
- Barista
- Tea, coffee and beverages
- Showers and Toilets
- Wireless Internet
- Internet Access
- Apple Computers
- Newspapers and Magazines
Special Services
- Priority check-in areas
- Priority baggage drop off
- Accelerated security and passport clearance
- Priority boarding
- Priority baggage handling
Chauffeur Drive
Complimentary to customers in First and Business at a range of destinations.
Start your journey with the luxury of a chauffeured transfer. Our chauffeurs can be waiting for you when you arrive at your destination and return you to the airport for your flight home.
Our transfers+ are complimentary for customers travelling in International First and Business on flights between Australia, Dubai and London*.
Sydney Int Apt (SYD)
| Terminal Seating |  |
|---|---|
| Terminal Cleanliness |  |
| Queuing Times | |
Melbourne Int Apt (MEL)
| Terminal Seating | |
|---|---|
| Terminal Cleanliness | |
| Queuing Times | |
Brisbane (BNE)
| Terminal Seating | |
|---|---|
| Terminal Cleanliness | |
| Queuing Times | |
Perth Int Apt (PER)
| Terminal Seating | |
|---|---|
| Terminal Cleanliness | |
| Queuing Times | |
Adelaide Int Apt (ADL)
| Terminal Seating | |
|---|---|
| Terminal Cleanliness |  |
| Queuing Times |  |
At a glance
Relax and enjoy your journey in a private cabin of between 32 and 40 seats. With more space and dedicated flight attendants, you’ll experience personalised service in an exclusive environment.
Sit back and relax in your Premium Economy seat, designed by Marc Newson and built by Recaro. With an ergonomic design, multi-way adjustable headrest and wide seat, you’ll enjoy greater comfort on your flight.
We’ve also optimised your legroom so you can stretch out while feeling supported by the footrest, which extends from your seat. The centre and side consoles offer extra elbow room, as well as clever storage for your tray table and inflight entertainment screen.
Amenities
Complimentary comfort kits are offered on selected flights to help you stay refreshed. Your handy zip-locked pouch contains eyeshades, toothbrush and toothpaste, as well as socks on request.
If you’re travelling on one of our long haul flights, you can snuggle in with one of our large cotton pillows and a blanket backed with a soft sheet to help you relax on board.
Entertainment on Board
Put on our noise-cancelling headsets as you enjoy on-demand, inflight entertainment on your adjustable, personal, touch screen, located in the side console of refurbished B747 and A380 aircraft.
Sit back and enjoy hundreds of entertainment options, including the latest movies, TV programs, CD albums, moving maps, interactive games and radio channels. You’ll also be able to place a call or SMS using your entertainment control. Power outlets and USB connectivity are provided on our newer aircraft.
Food and Beverage
You can now choose from our Rockpool inspired International Premium Economy menu (including an online exclusive on certain flights) prior to select flights with Menu Select.
Relax as soon as you’re on board with a complimentary sparkling wine or beverage. During your flight you’ll be able to enjoy a contemporary menu inspired by leading Australian restaurateur Neil Perry, all served on stylish Marc Newson-designed tableware.
We offer a selection of premium Australian wines that match our menu. You also have access to a selection of snacks and drinks, as part of our continuous refreshment service and self-serve bars, available on our A380 and refurbished B747 aircraft.